Our portal is awesome. You can do everything in there… finish your paperwork, answer questionnaires, chat with billing or your provider, view labs, pay bills, and all kinds of other stuff too.

We’ve also got a super cool app that we’re pretty proud of. Just search LiveWell PHR in the Apple App Store (link), or Google Play Store (link), and everything becomes even more accessible.

Preferred Provider (extended patient access):

• First Choice Health Network (FCHN)

• Kaiser (exclusive to their PPO plans with FCHN access)

• Blue Cross Blue Shield (BCBS) 

  • Regence BCBS of Oregon

  • All BlueCard Affiliates:

    • Premera, Anthem, Empire, etc.

  • HMA (Regence plans only)

  • Lifewise

  • Bridgespan

In-Network:

• Aetna

• Moda

• Providence Health Plans

• United Healthcare (UHC) / Optum

Not with one of those? 
No problem.

A lot of insurance plans will still cover around 60 to 80 percent of your visit. We’ll send you a Superbill (basically a detailed receipt) so you can submit it to your insurance for possible reimbursement.

If you’re not sure what they’ll cover, just give your insurance a quick call and ask about your out of network benefits, and they’ll tell you exactly what they’ll cover.

We’re not able to work with Medicare and Medicaid patients.

Still working on your deductible? It’s rough out there before the benefits kick in… but it doesn’t have to stop you from getting started on taking care of yourself.

We’ve partnered with Care Credit to offer interest free financing to help you spread out the hurt when it comes to hitting the deductible.

You can use your CareCredit card for medical, mental health, and wellness services, and then pay over time with our interest free plan, or you can opt-in to one of their different offers.

We want appointments to be accessible, and this is one of the easiest ways we’ve found to help make that easier.

Learn more or apply today ›

Choosing LiveWell as an out of network provider means you’re in control instead of an insurance company.

We build your treatment plan around you. That means we’re not stuck trying to navigate random rules or insurance company limits. You can see us as often or as little as you need, and no one else ends up calling the shots for you.

In terms of privacy, we only share info with your insurance if you’re going after reimbursement, and even then, we only have to give them the basics. It’s a lot less intrusive than regular in-network claims.

If you’ve got privacy concerns, this is probably something you should seriously consider in terms of structuring your services and payments.

Bottom line: this setup keeps the focus where it should be… on helping you hit your goals without the headaches, restrictions, or red tape that usually come with insurance.

No one likes surprise bills, so we try to keep things as simple as possible. You pay at the time of your visit, no surprises.

If you’re using insurance, we’ll try to calculate your portion of the bill before your appointment, and will charge you your copay/coinsurance amount at the time of service.

If we’re not able to get a clear estimate on your portion of the bill, we’ll charge a $200 deposit for the appointment, and then submit the claim. After your insurance company gets back to us with their determination of the visit cost and your responsibility, we’ll either charge the card on file for the remaining balance, or refund the card on file if it was less than $200. If you need other arrangements, just let us know, and we’ll figure something out.

If you’re paying out-of-pocket, rates are discounted and will run you:

• Initial Psychiatric Evaluation: $425

• Follow Ups: $150 to $400

We always keep a full, up to date fee schedule in your new patient welcome packet, and if anything changes, it will be updated in the patient portal in a clear and accessible manner so that there’s no surprises.

We hate surprise bills just as much as you do.

We offer a boutique program for those looking for that added level of attention, personalized care, and immediate access to their provider.

A concierge membership gets you all of that. We’re talking more visits, check-ins between appointments, a direct line for calls and texts, and just extra support all-around.

Members get same day appointments, fast help with refills, and a bunch of other perks that make care feel as smooth as possible.

We keep spots very limited for concierge members… so we can actually give that extra attention.

There’s a flat monthly fee that covers all your services. Concierge care means no surprises, just easy, personalized care.

Ask staff for details if interested.

If you cancel or reschedule with less than 48 hours notice, we’ll have to charge the full appointment fee to the card we’ve got on file.

In some situations, your provider may be able to waive the fee, or reduce it to $200. This is discretionary, and not guaranteed.

Please reach out to let them know you’re not going to be able to make it as soon as you can.

We get that life happens, but short notice makes it tough to fill the spot, and our time, like yours, is valuable and should be respected.

Thanks for understanding!

We keep a card on file, and unless we’ve worked out something different, we’ll run the charge before your appointment.

Not feeling the card option? No problem. You can pay through Venmo, CashApp, Zelle, or BTC too.

We actually prefer Bitcoin… because we’re kind of nerds and it’s cool. If you’re into crypto, paying with BTC gives you a 10% discount on your balance.

We’re all about helping future clinicians get real world experience. We work with Nurse Practitioner, Medical, and Physician Assistant students to give them hands-on learning that actually prepares them for practice.

These students always work under the close supervision of our providers, and every treatment decision is a team effort between the student and the supervising clinician.

You might see students joining our sessions, whether we’re meeting over telehealth or in person. It’s part of how we help train the next wave of providers. The healthcare system is stretched super thin these days, and building up the next generation of kick ass care providers is just as important as providing kick ass care ourselves..

Participation in the teaching program is an essential part of how we operate, and while it’s your choice to op out of that, we may not be able to continue care if you choose not to have students involved. Teaching is baked in to every part of our process and it' may not always be possible to accommodate a student-free experience.

Getting a psych eval with us does NOT automatically mean you’ll become a patient here.

Sometimes, we might feel like you’d be better off with a higher level of care than we can give. If that’s the case, we’ll make sure to point you towards programs that may be a better fit.

If we think we’re a good match, we’ll lay out some recommendations for your treatment.

If you’re not on board with the plan, that’s okay too. You should be working with a provider whose approach feels right for you. No hard feelings if that’s not us.

We do have some basic expectations for all of our patients:.

• We expect you to show up for appointments

• Answer our calls or messages

• Pay your bills on time

• Take your meds as prescribed

• Be honest with us about your story, your situation, and your needs.

If things aren’t working out and we need to part ways, don’t stress: we’ll make sure you’ve got enough medication refills (usually about a month’s worth) to give you time to find a new provider.

We take your privacy seriously, no question about it. We stick to all the HIPAA rules to keep your health info locked down and secure.

Everything from your records to your appointments is handled through HIPAA-compliant systems, so whether we’re scheduling, messaging, or sharing documents, your info stays protected.

Basically, your details stay between us, just like it should be.